How to cancel an order that hasn't been paid?
If your payment of an order has not been made yet, you may cancel it by clicking "Cancel order" in your account at FashonOS.com.
If your order has not been paid in 40 days, it will be cancelled automatically.
How to cancel an order that has been paid?
We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order.Once the tailoring process has begun,the materials cannot be reused.
The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.
Our Cancellation Policy:
1. Orders cancelled within 48 hours of payment confirmation will be eligible for a full refund, or
2. Orders cancelled after 48 hours of payment confirmation but before shipping will be eligible for a partial refund consisting of the full shipping cost, or
3. Once your order has been shipped, it can no longer be cancelled.
If you insist on cancelling the order,please submit your order number and contact our customer service staff at firstname.lastname@example.org